ERIC SEBBAN
Customer Success Team Manager
Performed different positions from Success Team Manager, Service Delivery Manager, Transition Manager, Senior Program and Project Manager or Consultant with a wide range of experience in IT environments.
Proven leadership skills involving managing, growing and motivating teams to achieve their objectives. Capable of monitoring costs and P&L on Business and assessing major risks and liabilities. Expert in transitions between BUILD and RUN. Management of services delivery teams.
WHAT I AM LOOKING FOR :
Position of Customer Success Director, Service Delivery Manager or Professional Service Manager
ALSO OPEN FOR MOVING TO :
UNITED STATES - AUSTRALIA - CANADA - NEW ZEALAND
Website
Email Address
- eric@sebban.biz
Education
UTC - University of technology of Compiegne1986-1989
Engineer degree (1989)
Computer Science and Artificial Intelligence
My Skill Set
- Customer Success team management
- Transition management to setup service operational teams around IT business
- Service teams Management
- Strong negotiation capacity
- Focused P&L monitoring
- Risk management and decisions maker
- Business development
- Recognized strong technical knowledge around software development and IT (Network, Security, Operating Systems, Databases management, Telephony Systems and Unified Communication)
Why We Should Work Together
- Very supportive for business development
- Strong leadership
- Working only for leading and achieving missions
What are my hobbies
- Guitarist
- Guitar gear testing and audio engineering
- Handball coaching
- Web development
- Virtualization
Professional Experience
OVHcloudSince 2022
Customer Success Manager
Technical Account Manager Team Manager for Enterprise Customers Service transformation activities
NTT Ltd former Dimension Data2012-2022
European Global Service Delivery Manager for Airbus
FR Service Delivery Manager for Airbus (2016), European MS Manager for Airbus UC&C Ops Center (2015), European Transition Manager for Airbus UC&C program (2013-2014), Senior Project Manager (2012-2014)
NextiraOne1998-2012
Senior Project & Program Manager (Telephony, Security & Networks)
AT&T Electronic Commerce (now GFI)1996-1998
Consultant and Senior Project/Program Manager (IT)
Telis Telecom (now SEMA Group)1994-1996
Consultant, Project Leader, Developer (Network management systems)
Sligos (now ATOS)1989-1994
Consultant, Project Leader, Software Developer, Operating System Engineer)
Customer Success Management
- Management of a Technical Account Manager team
- Transformation activities to improve service delivery for Enterprise customers
- Definition and setup of customer success tooling for the team
- Incident, Problem and Crisis management process improvement
Service Delivery Management
- European Global Service Delivery manager (over 20 people) for AIRBUS Group DWP Build activities
- FR Service Delivery manager (over 15 people) for AIRBUS Group for DWP applications
- European Converged Communication Operational Center Manager (over 30 people) for AIRBUS Group
Transition Activities
- AIRBUS Group European UC&C Program Transitions
Converged Communication
- WEBEX CWMS solution deployment for AIRBUS DS (2014)
- CISCO UC&C solution deployment for AIRBUS HELICOPTERS (2012-2014)
- CISCO UC&C solution deployment for AIRBUS NT/NZ (2012-2013)
- CISCO UC&C solution deployment for AIRBUS DS (2012-2014)
- CISCO UC&C solution deployment for RESEARCH AND DEVELOPMENT INSTITUTE (2009-2011)
- CISCO UC&C solution deployment for Ville de NARBONNE (2010-2011)
- CISCO UC&C solution deployment for CREDIT IMMOBILIER DE FRANCE (2008-2010)
- CISCO UC&C solution deployment for LEGRAND (2008-2009)
- CISCO UC&C solution deployment for SDIS64 (2008-2009)
- CISCO UC&C solution deployment for UNIVERSITY OF PAU (2007)
- CISCO UC&C solution deployment for SAFRA (2006-2009)
- CISCO UC&C solution deployment for SOGEA (2005)
- CISCO UC&C solution deployment for CAISSE D'EPARGNE GIRCE (2004-2005)
- CISCO UC&C solution deployment for OWENS CORNING (2004-2005)
- CISCO UC&C solution deployment for PAU CITE MULTIMEDIA (2003-2004)
Network / Security
- CISCO LAN DC NEXUS solution deployment for THALES ALIENA SPACE (2013)
- ALCATEL LUCENT LAN solution deployment for CEA LASER MEGAJOULE (2005-2011)
- ALCATEL LUCENT LAN/WLAN solution deployment for NARBONNE HOSPITAL (2010)
- CISCO WLAN solution deployment for UNIVERSITY OF MONTPELLIER (2010)
- CISCO/HUAWEI WAN solution deployment for MAAF (2008-2009)
- ALCATEL LUCENT LAN/WLAN solution deployment for AREVA (2007-2008)
- CISCO LAN solution deployment for UNIVERSITY OF PAU (2005)
- CISCO LAN/DC solution deployment for CREDIT IMMOBILIER DE FRANCE (2004-2005)
- ALCATEL LUCENT LAN solution deployment for CEA ZASL (2003-2005)
- CISCO LAN/WAN solution deployment for ALCATEL SPACE INDUSTRIES (EUMETSAT)(2003-2005)
- ALCATEL LUCENT LAN solution deployment for CONSEIL REGIONAL AQUITAINE (2003-2004)
- CS TELECOM WAN solution deployment for CREDIT AGRICOLE GARD (2001-2002)
- CS TELECOM WAN solution deployment for CREDIT AGRICOLE MIDI (2000-2001)
- CISCO LAN solution deployment for AEROSPATIALE (1998)
- CISCO LAN/WAN solution deployment for ALCATEL SPACE INDUSTRIES (EUROP*STAR)(1998)
- CISCO WAN solution deployment for AZF (1998)
- ALCATEL LUCENT/NEWBRIDGE LAN/WAN solution deployment for ALCATEL SPACE INDUSTRIES (1998)
- CABLETRON LAN / CISCO / CHECKPOINT solution deployment for DANONE (1996)
Legacy Telephony
- ALCATEL LUCENT PBX solution deployment for CEA LASER MEGAJOULE (2005-2011)
- ALCATEL LUCENT PBX solution deployment for SDIS31 (2009-2011)
- ALCATEL LUCENT PBX solution deployment for INFORMATIQUE BANQUES POPULAIRES (2006-2010)
- ALCATEL LUCENT PBX solution deployment for PIERRE FABRE (2006-2007)
- ALCATEL LUCENT PBX solution deployment for GROUPAMA (2005)
- ALCATEL LUCENT PBX solution deployment for CREDIT AGRICOLE (2004-2005)
- ALCATEL LUCENT PBX solution deployment for UNIVERSITY OF PAU (2003-2004)
- ALCATEL LUCENT PBX solution deployment for CEA ZASL (2003-2005)
- ALCATEL LUCENT PBX solution deployment for CONSEIL REGIONAL AQUITAINE (2003-2004)
Consulting
- Pluton project - Workstation mastering and architecture for SFR (1996)
- Hubble project - Workstation mastering and architecture for SFR (1996)
Network Management Software Development
- Recording Center of 1st Generation manager for FRANCE TELECOM CNET (1995)
- MaqPerf CMIP agent software development for FRANCE TELECOM CNET (1995)
- CE2G Project Recording Center of 2nd Generation manager for FRANCE TELECOM CNET (1994)
- PAS-TransMux Service Access Point & Network management for FRANCE TELECOM CNET (1994)
Network Layer Software Development
- PCS project - Observation process - PASTEL / TRANSGROUP Services for FRANCE TELECOM CNET (1993)
- TRACS Data collection for Dutch Telecom for LANDIS & GYR (1993)
- SARA Credit Card Payment Simulator for SLIGOS SPF (1991)
- RVI National Video Center management for FRANCE TELECOM (1990)
Other Software Development